Get in Touch with Support

Have Your Transaction Reference Ready

Before you open a chat, locate the transaction reference number for any deposit or withdrawal you need help with. That 12- to 16-digit code is the single piece of information that lets an agent pull up your records instantly instead of asking you to scroll through your history. Without the reference, the first reply will be a request for it. That back-and-forth adds minutes to every chat. Having it copied to your clipboard before you start means the agent can move straight to resolving the issue.

Never Share a One-Time Code in Public

A one-time code sent to your phone or email is the most sensitive piece of information you hold. If someone asks for it on a public forum, social media, or even in a chat that feels off, do not type it. That code alone can empty your wallet or reset your password. Similarly, never paste your full login password or the complete 16-digit number from your card into any chat message. Support will never ask for these. If an agent requests them, close the chat and report it immediately through the contact form.

Languages and Hours – Chat vs. Form

Live chat answers in English and Bahasa Malaysia from early afternoon until late night, seven days a week. Outside those hours, the chat button still appears but replies shift to the next available session, so a message sent at dawn may sit until the afternoon shift picks it up. The contact form operates around the clock regardless of time zone. You can submit a query at any hour, and the team will respond in the same two languages once the daily review period begins. Expect the first reply to land during the chat window hours.

Which Channel Gets You an Answer Fastest

Live chat is the route for anyone who needs a reply in minutes rather than hours. If your question is about a balance discrepancy, a stuck withdrawal, or a login glitch, the chat queue moves fastest because a single agent handles it start to finish. The contact form is better when speed is not the priority but a paper trail matters. Use it for account verification disputes or bonus queries that may need a supervisor to review. Expect a slower turnaround, but you will receive a written reply you can reference later.

How Long Each Channel Typically Takes

Live chat usually connects you to an agent within two to five minutes during the hours listed above. Once connected, most account-related issues are resolved in under ten minutes unless they require a secondary approval from another team. The contact form generates a first reply within four to eight hours on a normal day. Over a weekend or public holiday, that window may stretch to twelve hours. Complex requests involving multiple screenshots or payment evidence can take a full day to close.

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